Refund and Returns Policy

Refund and Returns Policy

Thank you for shopping at mivzex. We stand behind the quality of our products and want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we are here to help.

1. Return Window

We offer a 30-day return policy. You have 30 calendar days from the date you receive your item to request a return.

2. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

  • The item must be unused, unwashed, and in the same condition that you received it.
  • It must be in its original packaging with all tags, accessories, and documentation intact.
  • A valid receipt or proof of purchase (such as your order confirmation) is required.

Non-Returnable Items:

  • Gift cards.
  • Clearance / Final Sale items.
  • Personalized or custom-made products.
  • Personal hygiene or perishable items (if applicable).

3. How to Start a Return

  1. Contact our customer support team via our Contact Us page with your Order Number and the reason for your return (please provide photos or videos if the item arrived defective or damaged).
  2. Our team will review your request and provide you with return instructions and the authorized return shipping address.
  3. Please do not send items back to us without first submitting a return request, as unauthorized returns cannot be processed.

4. Return Shipping Costs

  • Defective / Damaged / Incorrect Items: If you received an item that is defective, damaged, or incorrect due to our error, mivzex will cover the return shipping costs or provide a free replacement.
  • Change of Mind / Personal Reasons: If you are returning an item for personal reasons (e.g., incorrect size or color selected, no longer needed), you will be responsible for the return shipping costs. Original shipping costs are non-refundable.

5. Refunds

Once your returned package is received and inspected, we will notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed immediately to your original payment method.
  • Depending on your bank or payment provider, it typically takes 5 to 10 business days for the refund to appear on your statement.

6. Damaged or Defective Items

Please inspect your order immediately upon delivery. If the item is defective, damaged, or incorrect, please reach out via our Contact Us page within 48 hours of delivery with clear photo or video evidence so we can resolve the issue promptly.