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Shipping Policy
Shipping Policy
At mivzex, we are committed to delivering your order accurately, in good condition, and on time.
1. Order Processing Time
- All orders are processed and verified within 1 to 3 business days (excluding weekends and holidays) after payment confirmation.
- Once your order is dispatched, you will receive a confirmation message containing your tracking details.
2. Estimated Shipping Time & Rates
We ship to worldwide destinations. Estimated delivery times depend on your location:
| Region | Estimated Delivery Time | Standard Shipping Fee |
|---|---|---|
| United States & Canada | 7 – 12 Business Days | Free over $50 (or $4.99 standard) |
| United Kingdom & Europe | 7 – 14 Business Days | Free over $50 (or $4.99 standard) |
| Australia & New Zealand | 8 – 15 Business Days | Free over $50 (or $5.99 standard) |
| Rest of the World | 10 – 20 Business Days | Calculated at checkout |
Note: Delivery times are estimates and may occasionally experience delays due to customs clearance, extreme weather, or peak holiday seasons.
3. Tracking Your Order
Once your package has shipped, tracking details will be generated. Please allow 24 to 48 hours for the tracking status to update on the carrier’s system.
4. Customs, Duties, and Taxes
- International shipments may be subject to import taxes, customs duties, and customs handling fees imposed by the destination country.
- Unless explicitly covered at checkout, mivzex is not responsible for any customs or tax charges applied to your package. All fees incurred during or after transit are the responsibility of the customer.
5. Incorrect Address & Undeliverable Packages
Please ensure your shipping address is correct before completing checkout. mivzex is not responsible for packages delivered to an incorrect address entered at checkout. If a package is returned to us due to an incomplete or inaccurate address, a reshipment fee may apply.
6. Lost or Stolen Packages
If your tracking status indicates that your package was delivered, but you cannot locate it:
- Check around your delivery location (porch, side doors, garage).
- Check with neighbors or building management.
- Contact the local delivery carrier directly.
If you still cannot locate your shipment, please reach out to us through our Contact Us page for assistance.